|Product Type||Processing Time|
|In-Stock Contact Lenses||1 – 2 business days|
|Non-Stocked Contact Lenses *||3 – 5 business days|
|Non-Stocked CooperVision Contact Lenses *||5 – 10 business days|
|Eyeglasses and Sunglasses||2 – 9 business days|
|Progressive Eyeglasses||2 – 9 business days|
*Check contact lens availability on the product page. If it states non-stock, then the lenses need to be special ordered from the manufacturer and may take up to 10 business days to arrive at the VP warehouse.
NOTE: Orders placed on weekends and holidays will be processed the following business day. Be advised that we cannot ship orders the same day that we receive them, so please plan accordingly.
|Shipping Type||Shipping Time||Shipping Cost|
|Canada Post (Expedited)||3 – 6 business days||$9.99|
|Canada Post (Xpress Post)||1 – 3 business days||$12.95|
|UPS Overnight (no PO box)||1 – 2 business days||$19.95|
|FedEx Priority Overnight (no PO box)||1 – 2 business days||$24.95|
*All shipping times are estimated business days after your order has been shipped. Rural areas that are outside most major urban centers can take a few additional business days to arrive; an additional $10 shipping charge will apply in this case. Orders shipping to Northwest Territories and Nunavut will also incur an additional $10 shipping charge. Eyeglass orders require (5-7 business days) for assembly and then the number of business days above for delivery.
Fedex Priority Overnight
Fedex Priority Overnight cutoff is 12PM PST, all orders placed after cutoff or on weekends will be processed the following business day.
Please note the following restrictions:
- Please note the availability on each individual product page to determine when your product will be shipped from our facility.
- Delivery times are based upon your local postal office. Despite being labeled as overnight, please allow up to 2 business days for delivery. Please see shipping time chart above for more information.
Tracking Your Order
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail; click the "Order Status" button when you log in to your account.
Finding Your Package
If your tracking number shows it has been delivered and you have not received your package, please be sure to check everywhere. If the driver does not feel it is safe to leave the package at your doorstep, often they leave deliveries with a building manager or take it to your local post office. If the tracking information shows the item was returned to us, please contact us by phone or email. It is possible that we may have the incorrect shipping address, the driver may have unsuccessfully attempted delivery, or the package was not picked up from the local post office in time.
Please note there is mandatory insurance fee of $3.95 for all contact lens orders and $6.95 for all eyeglass orders. This fee will insure your package through VisionPros should it become lost or damaged in transit. (An investigation will need to be completed with the postal service before a replacement package can be shipped). Your order is also insured against any damaged or torn lenses. If you receive any defective lenses, we will supply the manufacturer's contact information to receive replacement lenses at no charge. If your prescription changes within 1 year of your order date, you can return any unexpired, unmarked and unopened boxes of contacts. We will cover the cost of shipping the replacement lenses from us to the customer in the updated prescription. This does not apply for multifocal toric and XR lenses.
First Time Customer Policy
We are only able to ship to addresses that are associated with the credit card used for purchase. If you would like to ship to an alternate address, please contact the 1-800 number on the back of your credit card and update the billing address on file or request to add a secondary address on your account. We will need to verify the update has been made with your credit card provider. Another option is to checkout through PayPal to avoid having to contact your credit card provider at all.
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Our Promise To You:
All delivery companies have shipping insurance coverage of only $100 per package. We cover the package for the full replacement value of the shipment if it was to get lost, damaged, or stolen in transit. If your prescription changes within 1 year of your order, you can return any unexpired, unopened boxes of contacts, and we will ship you replacement lenses to match your new prescription. If you have any further questions or would like to place an order, call us at toll-free 1-888-404-7317.
Please note: Any claims for missing, lost or damaged packages must be initiated with VisionPros within 45 business days. Please verify your order is correct as soon as you receive it, even if it may not yet be time to open the new boxes of contact lenses. The $3.95 insurance fee will cover the cost of replacing any packages that may become lost or damaged in transit. The postal company deletes the tracking information after this time period has elapsed and thus we are unable to assist in providing replacements after this time period.