Effective Date 1.1.19
Last Updated 4.28.20
Notice of Privacy Practices for:
Our Notice of Privacy Practices describes the privacy practices of VP. Collectively referred to as "we" or "our organizations".
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
We believe your health information is personal. We keep records of the care and services that you receive. We are committed to keeping your health information private, and we are required by law to respect your confidentiality.
This Notice applies to all of the health information that identifies you and the care with us. This information may consist of paper, digital or electronic records and could also include photographs, videos and other electronic transmissions or recordings that are created during your care and treatment. We are legally required to keep your health information private, to notify you of our legal responsibilities and privacy practices that relate to your health information, and to notify you if there is a breach of your unsecured health information. We are also legally required to give you this Notice and to follow the terms of the Notice currently in effect.
- OUR CAREGIVERS
All of our contracted or employed physicians and contracted or employed caregivers in the United States follow the terms of this Notice. Our doctors and other caregivers who are not employed by VP exchange information about you as a patient with VP employees. In connection with the health care that these health care practitioners provide to you outside of SC, they may also give you their own privacy notices that describe their office practices.
All of these doctors and caregivers may share your health information with each other for reasons of treatment, payment, and health care operations as described below.
- HOW WE MAY USE AND DISCLOSE YOUR HEALTH INFORMATION
When you become a customer of ours, we will use your health information within our organizations, and disclose your health information outside of our organizations for the reasons described in this Notice. The following categories describe some of the ways that we will use and disclose your health information.
Treatment. We use your health information to provide you with health care services. We may disclose your health information to doctors, nurses, technicians, medical or nursing students, or other persons within our organizations who need the information to take care of you. This may involve talking to doctors and others not employed by us. We also may disclose your health information to people outside our organizations who may be involved in your health care, such as treating doctors, contact lens retailers, pharmacies, and family members. We may share your contact lens prescription details with fulfillment partners to provide you with any prescribed treatment. We may disclose your health information to a friend or family member who is involved in your medical care.
Payment. We may use and disclose your health information so that the health care you receive can be billed and paid for by you, your insurance company, or another third party. We may disclose your health information to a friend or family member who helps pay for your care.
Health Care Operations. We may use your health information and disclose it outside our organizations for our health care operations. These uses and disclosures help us operate VP to maintain and improve customer care. For example, we may use your health information to review the care that you received and to evaluate the performance of our technology to assess your vision. We also may combine health information about many patients to identify new services to offer and what services are not needed. We may also disclose information to doctors, nurses, technicians, IT, and other persons within our organizations for learning and quality improvement purposes. We may remove information that identifies you so people outside our organizations can study your health data without knowing who you are.
Contacting You. We may use and disclose health information to reach you about appointments, refill reminders, scheduling of new eye exams and other matters. We may contact you by mail, telephone, text message or email. For example, we may leave voice messages at the telephone number you provide us with, and we may respond to your email address.
Health-Related Services. We may use and disclose health information about you to send you mailings about health-related products and services available at VP and VP's third party partners, including VP's third party advertisers. You have the right to choose not to receive these communications and we will tell you how to cancel them.
Legal Matters. We will disclose health information about you outside our organizations when required to do so by federal, state, or local law, or by the court process. We may disclose health information about you for public health reasons, like reporting births, deaths, child abuse or neglect, reactions to medications or problems with medical products. We may release health information to help control the spread of disease or to notify a person whose health or safety may be threatened. We may disclose health information to a health oversight agency for activities authorized by law, such as for audits, investigations, inspections, and licensure.
- AUTHORIZATIONS FOR OTHER USES AND DISCLOSURES As described above, we will use your health information and disclose it outside our organizations for treatment, payment, health care operations, and when required or permitted by law. We will not use or disclose your health information for other reasons without your written authorization. For example, most uses and disclosures of psychotherapy notes, uses and disclosures of health information for certain marketing purposes, and disclosures that constitute a sale of health information require your written authorization. These kinds of uses and disclosures of your health information will be made only with your written authorization. You may revoke the authorization in writing at any time, but we cannot take back any uses or disclosures of your health information already made with your authorization.
Florida law requires consent for:
Certain disclosures to family members
Certain disclosures of health information for patient information directory purposes
Certain disclosures of health information for payment purposes
Certain disclosures of health information for health care operations purposes
Certain disclosures or use of health information for solicitation or marketing purposes
Certain disclosures of health information for research purposes
Certain disclosures of health information relating to sexually transmitted diseases
Certain disclosures of health information that include genetic testing or DNA analysis results
- YOUR RIGHTS REGARDING HEALTH INFORMATION
Right to Accounting. You may request an accounting, which is a listing of the entities or persons (other than yourself) to whom we have disclosed your health information without your written authorization. The accounting would not include disclosures for treatment, payment, health care operations, and certain other disclosures exempted by law. Your request for an accounting of disclosures must be in writing, signed, and dated. It must identify the time period of the disclosures and the records about which you are requesting the accounting. We will not list disclosures made earlier than six (6) years before your request. Your request should indicate the form in which you want the list (for example, on paper or electronically). You must submit your written request to our Privacy Officer, who can be reached at [email protected] We will respond to you within 60 days. We will give you the first listing within any 12-month period free of charge, but we will charge you for all other accountings requested within the same 12 months.
Right to Amend. If you feel that health information we have about you is incorrect or incomplete, you have the right to ask us to amend your medical records. Your request for an amendment must be in writing, signed, and dated. It must specify the records you wish to amend, and give the reason for your request. You must address your request to our Privacy Officer, who can be reached at [email protected] We will respond to you within 60 days. We may deny your request; if we do, we will tell you why and explain your options.
Right to Inspect and Obtain Copy. You have the right to inspect and obtain a copy of your completed health records unless your doctor believes that disclosure of that information to you could harm you. You may not see or get a copy of information gathered for a legal proceeding or certain research records while the research is ongoing. Your request to inspect or obtain a copy of the records must be submitted in writing, signed and dated, to our Privacy Officer, who can be reached at [email protected] We may charge a fee for processing your request. If we deny your request to inspect or obtain a copy of the records, you may appeal the denial in writing to our Privacy Officer, who can be reached at [email protected]
Right to Request Restrictions. You have the right to ask us to restrict the uses or disclosures we make of your health information for treatment, payment, or health care operations, but we do not have to agree. You also may ask us to limit the health information that we use or disclose about you to someone who is involved in your care or the payment for your care, such as a family member or friend. Again, we do not have to agree. A request for a restriction must be signed and dated. The request should also describe the information you want restricted, specify whether you want to limit the use or the disclosure of the information or both, and tell us who should not receive the restricted information. You must submit your request in writing to our Privacy Officer, who can be reached at [email protected]os.com. We will tell you if we agree with your request or not. If we do agree, we will comply with your request unless the information is needed to provide you with emergency treatment. However, if you pay out of pocket and in full for a health care item or service, and you ask us to restrict the disclosures we make to a health plan of your health information relating solely to that item or service, we will agree to the extent that the disclosure to the health plan is for the purpose of carrying out payment or health care operations and the disclosure is not required by law.
Right to Request Confidential Communications. You have the right to request that we communicate with you about your health in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail. Your request for confidential communications must be in writing, signed, and dated. It must specify how or where you wish to be contacted. You need not tell us the reason for your request, and we will not ask. You must send your written request to our Privacy Officer, who can be reached at [email protected] We will accommodate all reasonable requests.
Right to a Paper Copy of This Notice. You have the right to a paper copy of this Notice. You may ask us to give you a copy of this Notice at any time. Even if you have agreed to receive this Notice electronically, you are still entitled to a paper copy. You may obtain a paper copy of this Notice by contacting ourPrivacy Officer, who can be reached at [email protected]
If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or with the Secretary of the U.S.
Department of Health and Human Services. To file a complaint with us, you must submit your complaint in writing to the Privacy Officer, who can be reached at [email protected] You will not be penalized for filing a complaint.
CHANGES TO THIS NOTICE
We may change this Notice at any time. Any change in the Notice could apply to medical information we already have about you, as well as any information we receive in the future. We will post a copy of the current Notice at each of our facilities and on our website, https://www.visionpros.com/. The effective date of the Notice is on the first page in the top right corner.
If you have questions about this Notice, you may contact our Privacy Officer, who can be reached at [email protected]
NOTICE: If you send health information to Contact Lens Rx via email, please know that your message may be sent in an unencrypted email. An unencrypted email means there is a risk that the information in the email and any attachments could potentially be read by a third party when it is sent through the internet.