A guarantee shouldn't be complicated, so ours isn't
Our only priority at Visionpros is your happiness. This means we stand by our products and service 100%. If you have an issue, we WILL solve it. No matter what! Whatever it takes. Refund? Exchange? Find a better price, we’ll beat it. Just reach out to our Customer Service Team by Live Chat or call 1-888-404-7316. We have you covered. Happiness! Guaranteed! 100%!
VisionPros is one of the few online optical stores to proudly be an Authorized Retailer for Johnson & Johnson Vision Care, Bausch + Lomb, Cooper Vision and Alcon. The contact lenses you purchase from VisionPros are directly from the source so you do not have to worry about your eye safety and health.
We will match the price of any authorized online retailer. This total price includes the final amount, at checkout, for the same number of boxes, containing the same number of lenses, along with any applicable shipping, handling, and additional fees charged by the competitor.
Returning contact lenses to VisionPros is very easy. All contact lenses must be in the manufacturer's original, unopened boxes and/or vials. Simply call us and one of our friendly customer service representatives will make it right. And by the way, we also cover the cost of returning your contact lenses!
When you shop at VisionPros, you will never encounter any processing or hidden fees. Be aware when shopping on competitor sites. Most use low price tactics to lure you to their site and then charge processing fees that raise the final order price. Always review the final amount you are being charged for your order.
VisionPros donates to many organizations around the world. In addition to financial support, VisionPros staff and doctors founded Eyes for the World and personally donate their time and resources to bring sight to others. By purchasing your own contacts and glasses with us, you join our vision expedition.